Refund policy

At Mesai, we are committed to providing you with high-quality, handcrafted, and sustainable products that showcase the essence of true craftsmanship. We strive for customer satisfaction and stand behind the quality of our items. However, we understand that there may be instances where a return or exchange is necessary. Please review our return policy below:

7-Day Return Policy:

We offer a hassle-free 7-day return policy only for the products that were damaged during transit or if the wrong product has been shipped to you, starting from the date of purchase. To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as received.

How to Initiate a Return:

To initiate a return, please follow these steps:

1. Contact our Customer Service: Reach out to our customer service team via [contact email/phone number] within 7 days of receiving your order.
2. Provide Order Details: Please provide your order number, the name of the item(s) you wish to return, and the reason for the return along with an image of the product.
3. Return Authorization: Once your return request is approved, we will provide you with a Return Authorization (RA) number and instructions on how to return the item(s).

Return Shipping:

Customers are responsible for the return shipping costs unless the return is a result of our error (e.g., you received an incorrect or defective item). We recommend using a trackable shipping method to ensure the safe return of the item(s). The return package must include the RA number on the outside of the package.

Refund/Exchange Process:

Upon receiving the returned item(s), we will inspect the products to ensure they meet our return policy criteria. Once approved, we will process your refund or exchange within 5 business days. Refunds will be issued to the original payment method used for the purchase.

Non-Returnable Items:

Certain items are non-returnable for hygiene and safety reasons. These include but are not limited to personalized items, perishable goods, and intimate or sanitary products.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund, including return shipping costs, in such cases.

Contact Information:

If you have any questions or concerns about our return policy, please contact our customer service team at 

Contact Number: 8287891710

Email: hello@mesai.in

Address: 291, Forest Lane, Neb Sarai, Sainik Farms, New Delhi - 110068

Thank you for choosing Mesai, and we appreciate your commitment to sustainable and handcrafted products.